EduDesk Help Documentation

Welcome to the EduDesk IT Ticket System documentation. This guide will help you understand all the features and capabilities of the EduDesk platform, designed specifically for educational institutions to manage their IT support needs.

About EduDesk

EduDesk is a comprehensive IT ticket management system built for schools and educational institutions. It streamlines the process of reporting, tracking, and resolving IT issues across your organization. With features like ticket management, reporting, knowledge base, and AI-powered suggestions, EduDesk helps your IT team be more efficient and effective.

Getting Started

• System Overview

• Account Setup

• Subscription Plans

User Guides

• For Teachers & Staff

• For IT Administrators

• For School Administrators

• For Super Administrators

Features

• Ticket Management

• Reporting & Analytics

• Knowledge Base

• AI-Powered Suggestions

• User Management

• School Management

• Storage Management

Administration

• Subscription Management

• User Roles & Permissions

• System Settings

Troubleshooting

• Common Issues

• Contact Support

API Documentation

• API Overview

• Authentication

• Endpoints

Release Notes

• Current Version

• Previous Versions